It is top management’s responsibility to establish a effective Quality Management System within the organization. Top management has to communicate to the organization the importance of satisfying customer needs as well as regulatory & legal requirements. It has to conduct regular planned management reviews & discussion meetings of the quality management system.
What is the effect if Management fails to deliver its Responsibilities?
If management / top management fails to deliver its responsibility then the whole organization will be at stake. Think organization as a Card Castle, whose base Pillar is Management, if management is not able to properly define the Quality Policy, Quality objectives, Quality control, Quality assurance & Improvement system then the whole organization will crumble and fall like cards as shown in the figure below:
Table of Contents
KEY ROLE OF MANAGEMENT
The key role of management is to build a total Quality organization structure. This can be achieved by 3 key elements –
- Quality Planning
- Quality Assurance & Control
- Quality Improvement & Standardization
1 Quality Planning
- Define Vision & Quality Policy
- Define Quality Objectives & Targets in line with the Customer Expectations
- Develop & define a Quality Organization Structure
- Develop Quality Standards, Procedures, Processes and Systems
- Focus on Human Resource Development, develop and maintain training procedures.
- Give focus on training of manpower and develop system for up gradation of manpower skill.
- Focus on Zero Defect Policy
- Conduct Management Review focusing on review of Quality System
2 Quality Assurance & Control
- Develop a Quality Manual, Quality Procedures, processes, & work instructions in line with the requirements mentioned in this manual.
- Develop customer feedback monitoring & handling process.
- Develop and maintain Quality plans and control plans.
- Implement mistake-proofing techniques.
- Implement a system of Quality gate i.e. no defect should pass on to next process and in turn to end customer.
- Implement a system for Quality and process control by individual employees.
- Monitor cost of Quality.
- Develop and maintain change notification procedures.
- Adhere to problem containment and traceability procedures.
- Develop a system of Quality system audit by management.
- Root cause analysis & team involvement.
3 Quality Improvement & Standardization
- Develop a system for continuous improvement.
- Take feedback from customer proactively and introduce improvements in the product.
- Develop a kaizen team and motivate them by giving recognition from time to time.
- Implement Quality circles and focus on the improvement of Quality culture.
- Develop a standard system for tracking Quality Abnormalities.
- Document and adhere to the Work Insyructions / Procedures / Standards.
- Follow a standardized approach of PDCA to solve Quality issues.
- Below are the questions that define the responsibilities of Top Management:-
- Do you have the Quality policy of your company in writing?
- Is the policy of Quality management communicated to the entire organization?
- Is the policy of Quality management understood by the entire organization?
- Do you set up the annual Quality target and plan?
- Do you have the business plan to achieve the short term and long term objectives.
- Do you manage and follow up the annual results?
- Do you have the clear job description and authority of management according to the department and hierarchy.
