TQM-Total Quality Management term focuses on customer satisfaction through Total Employee Involvement-TEI and Continual Improvement in Product, Process and Services. All members of a corporation/company engage/participate in improvement activities to attain company’s goals/mission/objectives.
Total Quality Management refers to Quality Management that involves-all Departments participation and cooperation throughout the company.
TQM expresses about continuous improvement within the processes while Quality Control-QC is about maintaining the quality throughout the method/processes.
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TQM MEANING | DEFINITIONS
Total: Made up of the whole.
Quality: Degree of excellence in a product/services provides.
Management: Act, art or manner of designing/managing, controlling and directing.
Therefore, TQM can be defined as the art of designing/managing the whole to achieve excellence.
TQM is a set of systematic activities administered by the whole organization to effectively and efficiently achieve company objectives.
TQM can be seen as a process, used to manage the change in environment that will ensure that company reaches the goal of Total Continuous Improvement -TCI.
Total: Involves everybody in the organization.
Continuous: Forever
Improvement: by eliminating 3M Waste , Reduction of Variations and by Innovation.
TQM OBJECTIVE AND PRINCIPLES
Objective: Continual Improvement
Principles: Customer Focus, Total Employee Involvement and Process Improvement
TOTAL QUALITY MANAGEMENT ELEMENTS/PRINCIPLES:
TQM has 8 elements which are similar to ISO 9001 Quality Management Principles.
- Customer Focus
- Leadership
- People Involvement/Engagement or TEI-Total Employee Involvement
- Process Approach
- Continual Improvement
- Fact/Evidence based decision making
- Communications
- System and Strategic Approach
TOTAL QUALITY MANAGEMENT 6 Cs
TQM IMPLEMENTATION STEPS/PROCEDURE
- Select a theme.
- Capture/Grasp the present system/situation/condition.
- Analyze the present situation/condition/problem.
- Identify the Root cause of the problem using Six Sigma DMAIC or 8D Methodology.
- Set countermeasures for improvement.
- Determine the effectiveness of the countermeasures.
- Establish/use standard operating procedures-SOPs.
- Plan for future action.
BENEFITS/ADVANTAGES OF TOTAL QUALITY MANAGEMENT
- Improve Quality of products and services.
- Eliminate quality defects and waste
- Increase Customer satisfaction level.
- Reduced cost of poor quality-COPQ and Process Variations.
- Higher the Productivity and Profitability.
- Increased Employee Motivation and Morale.
- Fulfilled environmental and other government compliances/regulations.
- Enhanced market image among all Interested parties.
- Increased job security of employees.
- Improved processes to produce quality products/services.
