TQM-Total Quality Management term focuses on customer satisfaction through Total Employee Involvement-TEI and Continual Improvement in Products, Process, and Services. All members of a corporation/company engage/participate in improvement activities to attain the company’s goals/mission/objectives.
Total Quality Management refers to Quality Management that involves all Department’s participation and cooperation throughout the company.
TQM expresses continuous improvement within the processes while Quality Control-QC is about maintaining the quality throughout the method/processes.
Table of Contents
TQM MEANING | DEFINITIONS
Total: Made up of the whole.
Quality: Degree of excellence in a product/service provides.
Management: Act, art, or manner of designing/managing, controlling, and directing.
Therefore, TQM can be defined as the art of designing/managing the whole to achieve excellence.
TQM is a set of systematic activities administered by the whole organization to effectively and efficiently achieve company objectives/KPIs.
TQM can be seen as a process, used to manage the change in the environment that will ensure that the company reaches the goal of Total Continuous Improvement -TCI.
Total: Involves everybody in the organization.
Continuous: Forever
Improvement: by eliminating 3M Waste, Reduction of Variations, and Innovation.
TQM OBJECTIVE AND PRINCIPLES
Objective: Continual Improvement
Principles: Customer Focus, Total Employee Involvement and Process Improvement
TOTAL QUALITY MANAGEMENT ELEMENTS/PRINCIPLES:
TQM has 8 elements that are similar to ISO 9001 Quality Management Principles.
- Customer Focus
- Leadership
- People Involvement/Engagement or TEI-Total Employee Involvement
- Process Approach
- Continual Improvement
- Fact/Evidence-based decision making
- Communications
- System and Strategic Approach
TOTAL QUALITY MANAGEMENT 6 Cs
TQM IMPLEMENTATION STEPS/PROCEDURE
- Select a theme.
- Capture/Grasp the present system/situation/condition.
- Analyze the present situation/condition/problem.
- Identify the Root cause of the problem using Six Sigma DMAIC or 8D Methodology.
- Set countermeasures for improvement.
- Determine the effectiveness of the countermeasures.
- Establish/use standard operating procedures- SOPs.
- Plan for future action.
BENEFITS/ADVANTAGES OF TOTAL QUALITY MANAGEMENT
- Improve the Quality of products and services.
- Eliminate quality defects and waste
- Increase Customer satisfaction level.
- Reduced cost of poor quality-COPQ and Process Variations.
- Higher Productivity and Profitability.
- Increased Employee Motivation and Morale.
- Fulfilled environmental and other government compliances/regulations.
- Enhanced market image among all Interested parties.
- Increased job security of employees.
- Improved processes to produce quality products/services.
You’ll also like:
- Quality Management System | QMS | Principles | Elements
- ISO Clauses 9001 | ISO 14001 | ISO 45001 – Clause Comparison
- Clauses of ISO 14001 | Environmental Management System ISO 14001
- ISO 45001 Clauses | Occupational Health & Safety (OH&S)
- IATF 16949 Clauses | IATF 16949 Requirements
- How to obtain ISO 9001 Certification?
- ISO 9001 Certification Fees | ISO 9001 Certification Body
- What is the ISO 9001? ISO 9001 2015 | Requirements | Principles
- Management Review | Management System Review
- Environmental Management System EMS | ISO 14001 standard
- Voice of Customer VOC | Voice of Customer Six Sigma
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