TQM | TOTAL QUALITY MANAGEMENT | TQM Meaning

TQM-Total Quality Management term focuses on customer satisfaction through Total Employee Involvement-TEI and Continual Improvement in Products, Process, and Services. All members of a corporation/company engage/participate in improvement activities to attain the company’s goals/mission/objectives.

Total Quality Management refers to Quality Management that involves all Department’s participation and cooperation throughout the company.

TQM expresses continuous improvement within the processes while Quality Control-QC is about maintaining the quality throughout the method/processes.

TQM MEANING | DEFINITIONS

Total: Made up of the whole.

Quality: Degree of excellence in a product/service provides.

Management: Act, art, or manner of designing/managing, controlling, and directing.

Therefore, TQM can be defined as the art of designing/managing the whole to achieve excellence.

TQM is a set of systematic activities administered by the whole organization to effectively and efficiently achieve company objectives/KPIs.

TQM can be seen as a process, used to manage the change in the environment that will ensure that the company reaches the goal of Total Continuous Improvement -TCI.

Total: Involves everybody in the organization.

Continuous: Forever

Improvement: by eliminating 3M Waste, Reduction of Variations, and Innovation.

TQM OBJECTIVE AND PRINCIPLES

Objective: Continual Improvement

Principles: Customer Focus, Total Employee Involvement and Process Improvement

TOTAL QUALITY MANAGEMENT ELEMENTS/PRINCIPLES:

TQM has 8 elements that are similar to ISO 9001 Quality Management Principles.

1. Customer Focus
2. Leadership
3. People Involvement/Engagement or TEI-Total Employee Involvement
4. Process Approach
5. Continual Improvement
6. Fact/Evidence-based decision making
7. Communications
8. System and Strategic Approach

TOTAL QUALITY MANAGEMENT 6 Cs

TQM IMPLEMENTATION STEPS/PROCEDURE

1. Select a theme.
2. Capture/Grasp the present system/situation/condition.
3. Analyze the present situation/condition/problem.
4. Identify the Root cause of the problem using Six Sigma DMAIC or 8D Methodology.
5. Set countermeasures for improvement.
6. Determine the effectiveness of the countermeasures.
7. Establish/use standard operating procedures- SOPs.
8. Plan for future action.

BENEFITS/ADVANTAGES OF TOTAL QUALITY MANAGEMENT

• Improve the Quality of products and services.
• Eliminate quality defects and waste
• Increase Customer satisfaction level.
• Reduced cost of poor quality-COPQ and Process Variations.
• Higher Productivity and Profitability.
• Increased Employee Motivation and Morale.
• Fulfilled environmental and other government compliances/regulations.
• Enhanced market image among all Interested parties.
• Increased job security of employees.
• Improved processes to produce quality products/services.

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